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Subject: Service quality Year: 2014

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Title: Aportes a la calidad en Educación Superior. Evaluación de prácticas en la formación pedagógica / Contributions to the quality in higher education. Evaluation practices in educational training
Author: Arias Castilla, Carmen Aura
Language: Español
Repository: 56
Subject: Práctica pedagógica / validación de pruebas / calidad / Pedagogical practice / validation testing / quality

Acceder
Title: Sistema de información para la gestión de la calidad, según la norma ISO 9001, para la Universidad Santo Tomás seccional Tunja
Author: Botia Dueñas, Julian Mauricio
Language: Español
Repository: 40
Subject: arquitectura / atomizar / calidad / estandar / framework / gestion / informacion / architecture / quality / standard / information / automate / Management / Ingeniería de sistemas

Acceder
Title: Elicitación y especificación de requerimientos no funcionales en aplicaciones web
Author: Rojo, Silvana del Valle
Language: Español
Repository: 37
Subject: Ciencias Informáticas / Software / ingeniería de requirimientos / requirimientos no funcionales / aplicaciones web / calidad / restricciones / procesos de elicitación y especificación de RNF web / matriz RNF / requirements engineering / non functional requirements / web applications / quality / restrictions / elicitation process and web functional non functional requirements / specification / non functional requirements matrix

Acceder
Title: SIVOC: Sistema de voz sobre IP en la Nube
Author: Hurtado Ortiz, Remigio Ismael
Language: Español
Repository: 34
Subject: INGENIERÍA Y TECNOLOGÍA::CIENCIAS TECNOLÓGICAS / Technology / design / development / architecture / quality / testing / software as a service / infraestructure as a service / reviews / JEE / software engineering / information technologies / communication technologies
Title: Desarrollo de un sistema de gestion en seguridad y salud ocupacional en p3 carboneras los pinos S.A.S
Author: Poveda Pinilla, Juan David
Language: Español
Repository: 60
Subject: Carbonera / Controles / Calidad / bunker / controls / quality / Produccion / INGENIERIA INDUSTRIAL -- TESIS

Acceder
Title: Achieving hostel guest satisfaction : customer experience approach
Author: Pietrasz, Alicja
Language: Inglés
Repository: 73
Subject: Hostel / Expectations / Service / Satisfaction / Pousada / Expetativas / Serviço / Satisfação

Acceder
Title: A utilização de parceria na prestação de serviço: um estudo de caso pedagógico
Author: Mourato, Luís Domingos Cabaço
Language: Portugués
Repository: 73
Subject: Serviço / Valor acrescentado / Prestação de serviços / Parcerias / Service / Value added / Service supply / Partnerships

Acceder
Title: Measuring perceived service quality at travel agency best travel
Author: Gaprindashvili, Sopio
Language: Inglés
Repository: 73
Subject: Avaliação da qualidade / Serviços / Servperf / Agência de viagens / Quality assessment / Service / Travel agency

Acceder
Title: O service management e o mercado livre de eletricidade, para grandes consumidores, em Portugal
Author: Rodrigues, Sónia Alexandra dos Santos
Language: Portugués
Repository: 73
Subject: Serviço / Criação de valor / Relação / Diferenciação / Service / Creation of value / Relationship / Differentiation

Acceder
Title: O serviço como elemento de mudança: o caso de uma empresa de gelados
Author: Costa, Raquel Henriques da
Language: Portugués
Repository: 73
Subject: Serviço / Value-in-use / Proposta de valor / Utilidade / Relação cliente- fornecedor / Service / Value proposition / Utility / Customer-supplier relationship

Acceder

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