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Subject: Service quality Document Type: Artículo Year: 2013

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Title: La estructura sistemática del tesauro: indicadores para evaluar su calidad / The systematic structure of a thesaurus: Indicators for quality assessment
Author: Martínez Tamayo, Ana María / Ristuccia, Cristina Alicia / Stubbs, Edgardo Alberto / Valdez, Julia Catalina / Gamba, Viviana Lis / Mendes, Paola Verónica / Unzurrunzaga, Carolina / Caminotti, María Laura
Language: Español
Repository: 37
Subject: Humanidades / Bibliotecología / indicators / quality / systematic structure / thesauri

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Title: Modelo de gestión de la calidad en el servicio al cliente: propuesta para las grandes superficies / Model of Quality Management in Customer Service: Proposal for Hypermarkets
Author: Uribe Macías, Mario Enrique
Language: Español
Repository: 40
Subject: Servicio / Calidad / Sistema de Gestión de la Calidad / Grandes Superficies / Service / Quality / Quality Management System / Hypermarkets

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