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Year:
2018
Subject:
Servicio
Subject:
Diagnóstico
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Title:
Diagnóstico y modelamiento de los procesos de gestión de incidentes y gestión de problemas, mediante la integración de Itil V3.0 y Cobit 4.1 en el área de tecnología de la información de laboratorios Procaps
Author:
Donado Coronell, Adriana Lucía
Language:
Español
Repository:
57
Subject:
ITIL
/
Cobit
/
Servicio
/
Riesgo
/
Incidentes
/
Problema
/
Proceso
/
Diseño
/
Diagnóstico
/
Service
/
Risk
/
Incidents
/
Problem
/
Process
/
Design
/
Diagnosis
Acceder
Title:
Diagnóstico y mejoramiento del servicio al cliente de la empresa singular comunicaciones s.a. cps girardot
Author:
Tafur Gómez, Heliana Paola
/
Mahecha Perez, Elizabeth
Language:
Español
Repository:
50
Subject:
Servicio
/
Diagnóstico
/
Cliente
/
Estrategia
/
Procedimiento
/
Telefonia
/
Service
/
Diagnosis
/
Client
/
Strategy
/
Process
/
Telephony
Acceder
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