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73 (1)

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Santos, Dulce Filipa Moreira dos (1)

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Avaliação do desempenho (1)
Balanced scorecard (1)
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Contact centers (1)
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Year: 2016 Language: Portugués Subject: Performance Subject: Motivation Subject: Commitment Repository: 73

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Title: O controlo de gestão e a avaliação de desempenho num Contact Center
Author: Santos, Dulce Filipa Moreira dos
Language: Portugués
Repository: 73
Subject: Estratégias / Controlo de gestão / Balanced scorecard / Performance / Avaliação do desempenho / Motivação / Strategy / Management control systems / Performance evaluation / People / Satisfaction / Motivation / Turnover / Commitment / Contact centers

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