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Repository
73
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Author
Aniceto, Juliana Soares Ribeiro
(1)
Lopes, Maria Rita Rueff Negrão Mendonça
(1)
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Subject
Emotion
(2)
Emoção
(2)
Abandono organizacional
(1)
Affective events theory
(1)
Age
(1)
Behavior
(1)
Cardiovascular efficiency
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Comportamento do cliente
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Contágio emocional
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2015
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2016
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Year:
2015
Subject:
Emotion
Subject:
Emoção
Language:
Inglés
Repository:
73
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Title:
Emotions in the workplace and behavioural consequences: are there any differences between older and younger workers?
Author:
Aniceto, Juliana Soares Ribeiro
Language:
Inglés
Repository:
73
Subject:
Affective events theory
/
Age
/
Emotion
/
Behavior
/
Teoria dos eventos afetivos
/
Idade
/
Emoção
/
Comportamento
Acceder
Title:
Emotional contagion in voice-to-voice service encounters: a dynamic approach to the influence of customers on employees’ behavior and welfare
Author:
Lopes, Maria Rita Rueff Negrão Mendonça
Language:
Inglés
Repository:
73
Subject:
Emotion
/
Voice-to-voice service encounters
/
Emotional contagion
/
Daily events
/
Customer behavior
/
Turnover
/
Cardiovascular efficiency
/
Emoção
/
Interações de serviço voice-to-voice
/
Contágio emocional
/
Comportamento do cliente
/
Abandono organizacional
/
Eficiência cardiovascular
Acceder
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