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Year: 2014 Subject: Healthcare Document Type: Tesis Language: Portugués

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Title: Lean healthcare: os princípios Lean aplicados nos serviços de uma unidade hospitalar
Author: Palma, Constantino José dos Santos Lopes
Language: Portugués
Repository: 73
Subject: Lean / Healthcare / Processo / Cadeia de valor / Melhoria continua / Desperdício / Process / Continuous improvement / Value stream / Waste

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Title: Avaliação da qualidade de serviço numa organização de saúde privada em Lisboa
Author: Silva, Sandra Cristina Pereira da
Language: Portugués
Repository: 73
Subject: Qualidade / Qualidade de serviço / SERVQUAL / Saúde / Quality / Service Quality / Healthcare

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