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Year: 2013 Subject: ITIL

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Title: Diagnóstico y modelamiento de los procesos de gestión de incidentes y gestión de problemas, mediante la integración de Itil V3.0 y Cobit 4.1 en el área de tecnología de la información de laboratorios Procaps
Author: Donado Coronell, Adriana Lucía
Language: Español
Repository: 57
Subject: ITIL / Cobit / Servicio / Riesgo / Incidentes / Problema / Proceso / Diseño / Diagnóstico / Service / Risk / Incidents / Problem / Process / Design / Diagnosis

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Title: A Survey of Tool Support for the Animation of IT Services Process Models Execution
Author: Marco Roque / Brito e Abreu, Fernando Manuel Pereira da Costa
Language: Inglés
Repository: 73
Subject: IT services / ITIL / process models / model-based animation / process execution / tool survey

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