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Year: 2010 Subject: ITIL Language: Inglés

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Title: Model-Driven Service Level Management
Author: Correia, Anacleto Cortez e / Brito e Abreu, Fernando
Language: Inglés
Repository: 73
Subject: IT Service Management / ITIL / SLA / MDA / DSL / NFR / BPMN

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Title: Defining the semantics of IT Service Management Models Using OWL and SWRL
Author: Valiente, María Cruz / Rodríguez, Daniel / Vicente Chicote, Cristina
Language: Inglés
Repository: 72
Subject: Ontologies / Knowledge representation / Service process modelling / OWL / SWRL / ITSM / ITIL / Ontología / Representación del conocimiento / Servicio de proceso de modelado / Lenguajes y Sistemas Informáticos

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