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73 (2)

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Batista, Rita Mendes (1)
Codeço, Nuno Miguel Pinto (1)

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Efficiency (2)
Eficiência (2)
Ativos intangíveis (1)
Capital humano (1)
Capital intelectual (1)
Contact center (1)
Desempenho (1)
Desempenho financeiro (1)
Desempenho percepcionado (1)
Effectiveness (1)

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2010 (2)
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Portugués (2)

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Query: ORGANIZATIONS Subject: Efficiency Language: Portugués Year: 2010 Repository: 73

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Title: Factores de sucesso para a excelência na prestação de serviço no atendimento não presencial
Author: Batista, Rita Mendes
Language: Portugués
Repository: 73
Subject: Contact center / Eficácia / Eficiência / Excelência do serviço / Recursos humanos / Desempenho / Efficiency / Effectiveness / Service of excellence / Human resources / Performance

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Title: Capital intelectual e o desempenho financeiro das empresas
Author: Codeço, Nuno Miguel Pinto
Language: Portugués
Repository: 73
Subject: Capital intelectual / Value Added Intellectual Coefficient - VAICTM / Desempenho financeiro / Desempenho percepcionado / Ativos intangíveis / Capital humano / Eficiência / Intellectual capital / Financial performance / Perceived / Intangible assets / Human capital / Efficiency

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