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Title: Costumer journey: a new approach for retailersLanguage: InglésRepository: 73Subject: Customer jorney / Customer experience / Touchpoints / Food Retail / Marketing / Consumidor / Venda a retalho / Comércio alimentar / Estratégias competitivas / Percurso do consumidor / Experiência do consumidor / Pontos de contacto critico / Retalho alimentar / M31 / M37 / M Business administration and business economics - Marketing - Accounting - Personnel economics
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Title: In the eye of the (fire) storm: better safe or sorry?Author: Neves, Hélder AntónioLanguage: InglésRepository: 73Subject: Online firestorm / Social media crisis / Crisis communication / Crisis management / Marketing / Gestão de reclamações / Facebook / Imagem de marca / Comunicação organizacional / Satisfação do cliente / Domínio/Área Científica::Ciências Sociais::Economia e Gestão / M31 / M37 / M Business administration and business economics - Marketing - Accounting - Personnel economics
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