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Subject: outsourcing Year: 2010 Year: 2011 Repository: 73

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Title: Benefits of implementing sense and respond in IT servicedesks: a case study in Portugal
Author: Sebastião, David
Language: Inglés
Repository: 73
Subject: CRM / servicedesk / lean / sense and respond / outsourcing

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Title: Vantagens e/ou desvantagens do outsourcing de testes aplicacionais para o cliente
Author: Pereira, Vânia Marina Paulos
Language: Portugués
Repository: 73
Subject: outsourcing / prestação de serviços / testes de software / certificação de aplicações / rendering services / software tests / certification applications

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