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Title: The impact of online negative word-of-mouth on consumers in the sports shoes industryLanguage: InglésRepository: 73Subject: Word-of-mouth / Negative word-of-mouth / Electronic word-of-mouth / Social media / Gestão de empresas / Marketing relacional / Rede social / Facebook / Indústria do calçado / Marca comercial / Satisfação do consumidor / Domínio/Área Científica::Ciências Sociais::Economia e Gestão / M30 / M31 / M Business administration and business economics - Marketing - Accounting - Personnel economics
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Title: Website quality elements and online shopper behaviour: adapting the unified theory of acceptance and use of technology to fashion retailers' websitesAuthor: Cavallero, LuisaLanguage: InglésRepository: 73Subject: Website quality / Unified theory of acceptance and use of technology (UTAUT) / Trust / Online customer reviews / Satisfaction / Word-of-mouth / Marketing / Indústria do vestuário / Moda / Página web / Comportamento do consumidor / Satisfação do cliente / Domínio/Área Científica::Ciências Sociais::Economia e Gestão
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Title: Are digital influencers ruining your business?: the effects of negative word-of-mouth endorsed by digital influencers on purchase intentionAuthor: Paula, Ana Beatriz FerreiraLanguage: InglésRepository: 73
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Title: The impact of online negative word-of-mouth on customers in the telecommunication industryAuthor: Costa, Mariana Pires do RosárioLanguage: InglésRepository: 73Subject: Social media / Word-of-mouth / Negative word-of-mouth / Brand attitude / Perceived brand quality / Re-patronage Intention / Indústria das telecomunicações / Facebook / Qualidade dos serviços / Marketing / Satisfação do cliente / Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
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Title: Social media plan : FNACAuthor: Marques, João Pedro RafaelLanguage: InglésRepository: 73Subject: Social media / Word-of-mouth / FNAC / Digital marketing / Passa-palavra / Marketing digital
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Title: Omnichannel marketing: integration of crm for the UK marketAuthor: Slater, Philip LiamLanguage: InglésRepository: 73Subject: Omni-canal / Satisfação de consumidores / Lealdade / Word-of-mouth / Customer satisfaction / Loyalty / Omnichannel
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Title: An assessment of e-service quality, customer satisfaction, and customer trust on customer behavior in online shoppingAuthor: Farisa, AlmiraLanguage: InglésRepository: 73Subject: E-service quality / customer satisfaction / Repurchase intention / Word-of-mouth / Site revisit / Gestão / Comércio eletrónico / Qualidade dos serviços / Satisfação do cliente / Comportamento do consumidor / Indonésia / Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais / M30 / M31 / M Business administration and business economics - Marketing - Accounting - Personnel economics
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Title: Consumer's behavior facing word-of-mouth and the impact on marketing point of view: exploratory analysisAuthor: Gabeur, HortenseLanguage: InglésRepository: 73
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