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Turnover
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Motivation
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2016
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Title:
O controlo de gestão e a avaliação de desempenho num Contact Center
Author:
Santos, Dulce Filipa Moreira dos
Language:
Portugués
Repository:
73
Subject:
Estratégias
/
Controlo de gestão
/
Balanced scorecard
/
Performance
/
Avaliação do desempenho
/
Motivação
/
Strategy
/
Management control systems
/
Performance evaluation
/
People
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Satisfaction
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Motivation
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Turnover
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Commitment
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Contact centers
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