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Subject: Turnover Document Type: Tesis Language: Inglés

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Title: Emotional contagion in voice-to-voice service encounters: a dynamic approach to the influence of customers on employees’ behavior and welfare
Author: Lopes, Maria Rita Rueff Negrão Mendonça
Language: Inglés
Repository: 73
Subject: Emotion / Voice-to-voice service encounters / Emotional contagion / Daily events / Customer behavior / Turnover / Cardiovascular efficiency / Emoção / Interações de serviço voice-to-voice / Contágio emocional / Comportamento do cliente / Abandono organizacional / Eficiência cardiovascular

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