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Subject: Ticket Year: 2017

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Title: Implementación y seguimiento de un sistema de gestión de incidentes (tickets) para el manejo de reportes, fallas y reclamos en el área de soporte técnico
Author: Cárdenas Briceño, Carol Viviana
Language: Español
Repository: 50
Subject: Incidente o Reporte / Ticket / Centro de Soporte Técnico / Help Desk / Diagnóstico / Diagnosis / Registro / Registry / Centro de Llamadas / Call Center / Seguimiento / Tracing / Monitoreo / Monitoring

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