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Subject: Satisfação Subject: Service quality

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Title: Achieving hostel guest satisfaction : customer experience approach
Author: Pietrasz, Alicja
Language: Inglés
Repository: 73
Subject: Hostel / Expectations / Service / Satisfaction / Pousada / Expetativas / Serviço / Satisfação

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Title: A imagem do sector bancário junto dos universitários: o caso do ISCTE
Author: Alves, Ana Catarina Gouveia
Language: Portugués
Repository: 73
Subject: Imagem / Satisfação / Fidelização / Qualidade / Serviços / Banca / Image / Satisfaction / Loyalty / Service / Quality / Banking

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