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Subject: SERVPERF Year: 2012

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Title: Measuring perceived service quality at portuguese healthcare centres: the moderating effect of outsourcing a core activity
Author: Ramos, Catarina Filipa Lopes
Language: Inglés
Repository: 73
Subject: Percepção da qualidade dos serviços / Serviços de saúde / SERVPERF / Portugal / Perceived service quality / Healthcare services

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Title: Avaliação da qualidade percebida dos serviços académicos de uma universidade portuguesa
Author: Oliveira, Ana Cristina dos Santos
Language: Portugués
Repository: 73
Subject: Qualidade do serviço / SERVPERF / Ensino superior / Serviços académicos / Service quality / Higher education / Student administration office

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