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Subject: Retention Subject: Turnover Year: 2013 Year: 2014

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Title: Os limites da flexibilidade laboral: estudo de caso em serviços de contact center
Author: Trigueiro, Flávia Dineia da Costa
Language: Portugués
Repository: 73
Subject: Contact center / Flexibilidade laboral / Rotatividade / Retenção / Competências / Gestão de recursos humanos / Labour flexibility / Turnover / Retention / Skills / Human resource management

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