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Subject: Relationship Subject: Relação Year: 2014

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Title: O service management e o mercado livre de eletricidade, para grandes consumidores, em Portugal
Author: Rodrigues, Sónia Alexandra dos Santos
Language: Portugués
Repository: 73
Subject: Serviço / Criação de valor / Relação / Diferenciação / Service / Creation of value / Relationship / Differentiation

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Title: Perceptions on complaint management: an overview in the target markets
Author: Pereira, Joana Filipa dos Santos Ferreira
Language: Inglés
Repository: 73
Subject: Reclamações / Marketing / Relação / Perceções / Complaints / Relationship / Perceptions

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