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Subject: Quality of Service Subject: Quality Year: 2020 Document Type: Preprint

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Title: Incidencia en las ventas de una empresa de Telecomunicaciones en la ciudad de Barranquilla / Sales affectation in a Telecommunications Company from Barranquilla
Author: CAMARGO, GLORIA / Troncoso Palacio, Alexander Humberto
Language: Inglés
Repository: 57
Subject: Quality / Isolation / Customer service

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Title: Análisis de causas de ineficiencias en servicio al cliente / Analysis of inefficiencies in customer service
Author: Alarcón-Mendoza, Valentina / Sarmiento-Campo, Wendy / Mejía-Quiñones, Jaime / Castaño-Álvarez, Álvaro / Troncoso Palacio, Alexander Humberto
Language: Inglés
Repository: 57
Subject: Quality / Customer service / Quality tools / Control charts / Ishikawa diagram / Process capacity

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Title: Optimization of factors that influence the “settlement” of the concrete in mixer transport
Author: Parody, Alexander / Ávila, Abel / Gaitán González, Mercedes / Galofre, Marjorie / Wilches Cuadros, María Angélica / Ramírez, Leila / Neira Rodado, Dionicio / Silva, Jesús
Language: Inglés
Repository: 57
Subject: Settlement / Concrete / Quality / Customer satisfaction / Regression model

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