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Subject: Quality assurance Document Type: Artículo Year: 2013

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Title: Quality and sustainability in higher education institutions: key factors
Author: dos Santos Martins, H. / Loureiro, S. M. C. / Amorim, M.
Language: Inglés
Repository: 73
Subject: Higher education / Quality / Sustainability / Qualitative approach

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Title: Modelo de gestión de la calidad en el servicio al cliente: propuesta para las grandes superficies / Model of Quality Management in Customer Service: Proposal for Hypermarkets
Author: Uribe Macías, Mario Enrique
Language: Español
Repository: 40
Subject: Servicio / Calidad / Sistema de Gestión de la Calidad / Grandes Superficies / Service / Quality / Quality Management System / Hypermarkets

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