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Repository
73
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Author
Loureiro, S. M. C.
(3)
Ferreira, E. M.
(1)
Ribeiro, L.
(1)
Sarkar, B.
(1)
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Subject
Arousal
(3)
Pleasure
(3)
Banking sector
(1)
Customer experience
(1)
Customer satisfaction
(1)
Delight
(1)
Dominance
(1)
Gender
(1)
Generation Y
(1)
Hotel websites
(1)
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2013
(1)
2014
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Subject:
Pleasure
Subject:
Arousal
Repository:
73
Language:
Inglés
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Title:
The impact of generation Y’s customer experience on emotions: online banking sector
Author:
Loureiro, S. M. C.
/
Ferreira, E. M.
Language:
Inglés
Repository:
73
Subject:
Customer experience
/
Generation Y
/
Stimulus-organism-response model
/
Pleasure
/
Dominance
/
Arousal
/
Banking sector
Acceder
Title:
Virtual atmosphere: the effect of pleasure, arousal and delight on word-of-mouth
Author:
Loureiro, S. M. C.
/
Ribeiro, L.
Language:
Inglés
Repository:
73
Subject:
Online purchase
/
Pleasure
/
Arousal
/
Delight
/
Gender
/
Word-of-mouth
Acceder
Title:
A framework to analyse the effect of hotel websites stimuli on emotions, attitude and intentions moderated by sensory curiosity; language of instruction; classification of hotel; and annual income of customer
Author:
Sarkar, B.
/
Loureiro, S. M. C.
Language:
Inglés
Repository:
73
Subject:
Hotel websites
/
Tourism
/
Pleasure
/
Arousal
/
S-O-R model
/
Customer satisfaction
/
Purchase intention
Acceder
Acceder
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