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Subject: Pleasure Repository: 73 Language: Inglés

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Title: The impact of generation Y’s customer experience on emotions: online banking sector
Author: Loureiro, S. M. C. / Ferreira, E. M.
Language: Inglés
Repository: 73
Subject: Customer experience / Generation Y / Stimulus-organism-response model / Pleasure / Dominance / Arousal / Banking sector

Acceder
Title: Virtual atmosphere: the effect of pleasure, arousal and delight on word-of-mouth
Author: Loureiro, S. M. C. / Ribeiro, L.
Language: Inglés
Repository: 73
Subject: Online purchase / Pleasure / Arousal / Delight / Gender / Word-of-mouth

Acceder
Title: Medical tourism: how lobby servicescape may influence customers’ image and pleasure
Author: Loureiro, S. M. C. / Ferreira, E. S.
Language: Inglés
Repository: 73
Subject: Servicescape / Pleasure / Image / Medical tourism

Acceder
Title: A framework to analyse the effect of hotel websites stimuli on emotions, attitude and intentions moderated by sensory curiosity; language of instruction; classification of hotel; and annual income of customer
Author: Sarkar, B. / Loureiro, S. M. C.
Language: Inglés
Repository: 73
Subject: Hotel websites / Tourism / Pleasure / Arousal / S-O-R model / Customer satisfaction / Purchase intention

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