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Title:
O controlo de gestão e a avaliação de desempenho num Contact Center
Author:
Santos, Dulce Filipa Moreira dos
Language:
Portugués
Repository:
73
Subject:
Estratégias
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Controlo de gestão
/
Balanced scorecard
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Performance
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Avaliação do desempenho
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Motivação
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Strategy
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Management control systems
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Performance evaluation
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Satisfaction
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