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Subject: Modelo SERVQUAL Subject: SERVQUAL Subject: QFD Document Type: Artículo

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Title: Theoretical Approximation for Integral Customer Satisfaction Design Model / Aproximación Teórica para el Diseño de un Modelo Integral de Satisfacción de Cliente
Author: Cruz Álvarez, Jesús Gerardo / Blanco Jimenez, Mónica / Monge Perry, Carlos
Language: Español
Repository: 60
Subject: Satisfacción del cliente / SERVQUAL / modelo KANO / QFD / voz del cliente / Modelo de satisfacción deL cliente

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