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73
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Silveira, Bárbara Ramos Pais
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Complaints management
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Fidelização
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Gestão de reclamações
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Subject:
Loyalty
Subject:
Fidelização
Language:
Portugués
Year:
2011
Year:
2013
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Title:
O impacto da gestão de reclamações na fidelização de clientes
Author:
Silveira, Bárbara Ramos Pais
Language:
Portugués
Repository:
73
Subject:
Gestão de reclamações
/
Fidelização
/
Recuperação do serviço
/
Complaints management
/
Loyalty
/
Recovery service
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