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Subject: Lean Six Sigma Document Type: Tesis Repository: 73 Language: Portugués Year: 2014

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Title: Lean healthcare: os princípios Lean aplicados nos serviços de uma unidade hospitalar
Author: Palma, Constantino José dos Santos Lopes
Language: Portugués
Repository: 73
Subject: Lean / Healthcare / Processo / Cadeia de valor / Melhoria continua / Desperdício / Process / Continuous improvement / Value stream / Waste

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Title: Aplicação dos princípios lean ao sistema de prestação de serviços de assistência em viagem automóvel
Author: Fonseca, Carlos Manuel Ferreira de Almeida
Language: Portugués
Repository: 73
Subject: Contact centre / Lean / Operações do serviço / Assistência em viagem / Service operations / Road travel assistance

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