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Subject: ITIL Year: 2019 Year: 2018

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Title: Diseño de una empresa de tercerización de servicios tecnológicos basada en ITIL y COBIT 5.0 / Design of a technology services outsourcing company based on ITIL and COBIT 5.0
Author: Angel Pineda, Stefanny / Silva Avendaño, Edison Yezith
Language: Desconocido
Repository: 77
Subject: Servicios tecnológicos / Mesa de ayuda / Calidad del servicio / COBIT 5.0 / ITIL / Políticas de seguridad / Especialización en Gestión de Proyectos de Ingeniería - Tesis y disertaciones académicas / Gestión de información / Technology services / Help desk / Quality of service / COBIT 5.0, / Security policies

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Title: An overlapless incident management maturity model for multi-framework assessment (ITIL, COBIT, CMMI-SVC)
Author: Aguiar, J. / Pereira, R. / Vasconcelos, J. B. / Bianchi, I.
Language: Inglés
Repository: 73
Subject: IT framework / Maturity model / DSR / Incident management / Overlap / ITIL / COBIT / CMMI / Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação

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