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Subject: ITIL Year: 2015 Year: 2016

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Title: Propuesta de Mejoramiento al Proceso de Atención al Usuario en el Service Desk Schlumberger. / Proposal for Improving the Support Process in the Schlumberger Service Desk.
Author: Carabalí Sánchez, Luisa María
Language: Desconocido
Repository: 77
Subject: Mejora Procesos / Simulación / ITIL / Administración Recursos / Service Desk / Process Improvement / Simulation / Resources Management

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Title: Data Mining aplicado ao ITIL® para previsão do tempo de resolução de incidentes
Author: Silva, Joao Vasco
Language: Portugués
Repository: 73
Subject: ITIL / Gestão de incidentes / Gestão do conhecimento / Tempo de resolução / Incidentes / DATA MINING / Modelos de previsão / Incident management / knowledge management / Incident resolution delay / Forecast / Predictive models

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