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Subject: ITIL Subject: Incidentes

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Title: Diagnóstico y modelamiento de los procesos de gestión de incidentes y gestión de problemas, mediante la integración de Itil V3.0 y Cobit 4.1 en el área de tecnología de la información de laboratorios Procaps
Author: Donado Coronell, Adriana Lucía
Language: Español
Repository: 57
Subject: ITIL / Cobit / Servicio / Riesgo / Incidentes / Problema / Proceso / Diseño / Diagnóstico / Service / Risk / Incidents / Problem / Process / Design / Diagnosis

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Title: Data Mining aplicado ao ITIL® para previsão do tempo de resolução de incidentes
Author: Silva, Joao Vasco
Language: Portugués
Repository: 73
Subject: ITIL / Gestão de incidentes / Gestão do conhecimento / Tempo de resolução / Incidentes / DATA MINING / Modelos de previsão / Incident management / knowledge management / Incident resolution delay / Forecast / Predictive models

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