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Subject: ITIL Repository: 73 Language: Inglés

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Title: Influential factors on incident management: lessons learned from a large sample of products in operation
Author: Caldeira, J. / Brito e Abreu, F.
Language: Inglés
Repository: 73
Subject: Software development / Empirical Software Engineering / Software Quality / ITIL / Incident Management / Problem Management / Release and Deployment Management / Services Science

Acceder
Title: A Survey of Tool Support for the Animation of IT Services Process Models Execution
Author: Marco Roque / Brito e Abreu, Fernando Manuel Pereira da Costa
Language: Inglés
Repository: 73
Subject: IT services / ITIL / process models / model-based animation / process execution / tool survey

AccederAcceder
Title: An overlapless incident management maturity model for multi-framework assessment (ITIL, COBIT, CMMI-SVC)
Author: Aguiar, J. / Pereira, R. / Vasconcelos, J. B. / Bianchi, I.
Language: Inglés
Repository: 73
Subject: IT framework / Maturity model / DSR / Incident management / Overlap / ITIL / COBIT / CMMI / Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação

Acceder
Title: Model-Driven Service Level Management
Author: Correia, Anacleto Cortez e / Brito e Abreu, Fernando
Language: Inglés
Repository: 73
Subject: IT Service Management / ITIL / SLA / MDA / DSL / NFR / BPMN

AccederAcceder
Title: Data driven decision support systems as a critical success factor for IT-Governance: an application in the financial sector
Author: Costa, João Filipe Marques
Language: Inglés
Repository: 73
Subject: IT-Governance / Data Driven Decision Support Systems / Peter Weill‘s IT Principles / ITIL / PMBOK / COBIT / Financial Sector

Acceder

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