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Repository
73
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Author
Aguiar, J.
(1)
Bianchi, I.
(1)
Brito e Abreu, F.
(1)
Brito e Abreu, Fernando
(1)
Brito e Abreu, Fernando Manuel Pereira da Costa
(1)
Caldeira, J.
(1)
Correia, Anacleto Cortez e
(1)
Costa, João Filipe Marques
(1)
Marco Roque
(1)
Pereira, R.
(1)
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ITIL
(5)
COBIT
(2)
BPMN
(1)
CMMI
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DSL
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DSR
(1)
Data Driven Decision Support Systems
(1)
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
(1)
Empirical Software Engineering
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2016
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Subject:
ITIL
Repository:
73
Language:
Inglés
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Title:
Influential factors on incident management: lessons learned from a large sample of products in operation
Author:
Caldeira, J.
/
Brito e Abreu, F.
Language:
Inglés
Repository:
73
Subject:
Software development
/
Empirical Software Engineering
/
Software Quality
/
ITIL
/
Incident Management
/
Problem Management
/
Release and Deployment Management
/
Services Science
Acceder
Title:
A Survey of Tool Support for the Animation of IT Services Process Models Execution
Author:
Marco Roque
/
Brito e Abreu, Fernando Manuel Pereira da Costa
Language:
Inglés
Repository:
73
Subject:
IT services
/
ITIL
/
process models
/
model-based animation
/
process execution
/
tool survey
Acceder
Acceder
Title:
An overlapless incident management maturity model for multi-framework assessment (ITIL, COBIT, CMMI-SVC)
Author:
Aguiar, J.
/
Pereira, R.
/
Vasconcelos, J. B.
/
Bianchi, I.
Language:
Inglés
Repository:
73
Subject:
IT framework
/
Maturity model
/
DSR
/
Incident management
/
Overlap
/
ITIL
/
COBIT
/
CMMI
/
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
Acceder
Title:
Model-Driven Service Level Management
Author:
Correia, Anacleto Cortez e
/
Brito e Abreu, Fernando
Language:
Inglés
Repository:
73
Subject:
IT Service Management
/
ITIL
/
SLA
/
MDA
/
DSL
/
NFR
/
BPMN
Acceder
Acceder
Title:
Data driven decision support systems as a critical success factor for IT-Governance: an application in the financial sector
Author:
Costa, João Filipe Marques
Language:
Inglés
Repository:
73
Subject:
IT-Governance
/
Data Driven Decision Support Systems
/
Peter Weill‘s IT Principles
/
ITIL
/
PMBOK
/
COBIT
/
Financial Sector
Acceder
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