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Subject: ITIL Language: Inglés Document Type: Sin Especificar Year: 2016

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Title: A Survey of Tool Support for the Animation of IT Services Process Models Execution
Author: Marco Roque / Brito e Abreu, Fernando Manuel Pereira da Costa
Language: Inglés
Repository: 73
Subject: IT services / ITIL / process models / model-based animation / process execution / tool survey

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Title: Model-Driven Service Level Management
Author: Correia, Anacleto Cortez e / Brito e Abreu, Fernando
Language: Inglés
Repository: 73
Subject: IT Service Management / ITIL / SLA / MDA / DSL / NFR / BPMN

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