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Costa, Mariana Pires do Rosário
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Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
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2021
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Title:
The impact of online negative word-of-mouth on customers in the telecommunication industry
Author:
Costa, Mariana Pires do Rosário
Language:
Inglés
Repository:
73
Subject:
Social media
/
Word-of-mouth
/
Negative word-of-mouth
/
Brand attitude
/
Perceived brand quality
/
Re-patronage Intention
/
Indústria das telecomunicações
/
Facebook
/
Qualidade dos serviços
/
Marketing
/
Satisfação do cliente
/
Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
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