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Subject: Expectations Subject: Banco Year: 2015 Document Type: Tesis Language: Portugués

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Title: A perceção de qualidade de serviço dos clientes empresas: o caso BCA
Author: Rosário, Daniel Manuel Santos do
Language: Portugués
Repository: 73
Subject: Qualidade de serviço / Expetativas / Percepções / Banco / SERVQUAL / Quality of service / Expectations / Perceptions / Bank / África

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