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Subject: E-commerce Repository: 73 Language: Inglés Year: 2015

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Title: Customer journey: a customer experience and decision making tool in the e-commerce context
Author: Petra, Mafalda Melo Gouveia
Language: Inglés
Repository: 73
Subject: E-commerce / Shopping experience / Customer journey / Food retail / Comércio online / Experiência de compra / Retalho alimentar

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Title: E-customer care metrics improvement plan : the case of a food retailer chain
Author: Sampaio, Tiago João Gaspar
Language: Inglés
Repository: 73
Subject: Indicadores de gestão de cliente / Call center / Tratamento de informação / Retalho alimentar / Customer Care indicators / E-commerce / Food Retail

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