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Title:
An overlapless incident management maturity model for multi-framework assessment (ITIL, COBIT, CMMI-SVC)
Author:
Aguiar, J.
/
Pereira, R.
/
Vasconcelos, J. B.
/
Bianchi, I.
Language:
Inglés
Repository:
73
Subject:
IT framework
/
Maturity model
/
DSR
/
Incident management
/
Overlap
/
ITIL
/
COBIT
/
CMMI
/
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
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