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Subject: Customers Year: 2015

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Title: Make it real
Author: Sosa Leguizamón, Juan Camilo / García Gómez, Wilson / Benítez Sánchez, Sergio Andrés
Language: Español
Repository: 40
Subject: Eventos deportivos / Actividades recreativas / Clientes / Customers / Recreational activities / Sports events

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Title: A gestão das operações nos serviços: caso de estudo pedagógico no double tree by Hilton Lisbon-Fontana Park Hotel
Author: Domingues, Marta Rodrigues
Language: Portugués
Repository: 73
Subject: Serviços / Gestão das operações / Hotel / Clientes / Services / Operations management / Customers

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Title: Enhancers and tools to improve luxury customer experience: hotel managers’ perspective
Author: Veríssimo, M. / Loureiro, S. M. C.
Language: Inglés
Repository: 73
Subject: Experience / Customers / Managers / Luxury / Hotels

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