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Subject: Customer retention Repository: 73 Year: 2011

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Title: Mapeamento de recursos chave: um diferencial competitivo nas empresas de tecnologia
Author: Rocha, Jorge Luiz Cunha da
Language: Portugués
Repository: 73
Subject: Mapeamento de profissionais chave / desempenho organizacional / competências / retenção / Mapping key professionals / performance organization / skill / retention

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Title: Implementação de CRM em concessionários do sector automóvel
Author: Serafim, Gonçalo Saraiva de Nogueira
Language: Portugués
Repository: 73
Subject: Cliente / Fidelização / Soauto / Estratégia e Relação / Customer / Loyalty / Strategy and Relationship

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