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Subject: Customer perspective Subject: Customer Year: 2013

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Title: Auditoría de los procesos de atención al ciudadano (SAC) en la Secretaria de Educación Departamental de la Guajira con miras a mantener la certificación de Icontec bajo el proyecto de modernización
Author: Foronda García, Roger Raúl
Language: Español
Repository: 57
Subject: Aseguramiento / Calidad / Cambios / Caracterización / Cliente / Controles / Indicador / Informe / Instructivo / Macroproceso / No conformidad / Peticiones / Quejas / Reclamos / Riesgo / Seguimiento / Solicitudes / Assurance / Quality / Change / Character / Customer / Controls / Indicators / Reports / Instructions / Macro-process / Non-conformity / Petitions / Complaints / Claims / Risk / Monitoring / Applicatios

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Title: Marketing relacional no futebol português Sport Lisboa e Benfica e Sporting Clube de Portugal, que lugar ocupa nas suas estratégias de comunicação?
Author: Rodrigues, Luísa Mariana
Language: Portugués
Repository: 73
Subject: Marketing / Cliente/consumidor / Futebol / Emoção / Customer / Football / Emotion

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