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Subject: Customer Service Document Type: Tesis Year: 2008

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Title: Utilização do QFD para identificar pontos críticos do processo de entrega domiciliar de jornal: um estudo de caso da empresa Infoglobo Comunicações S.A.
Author: Rêgo, Bruno Siano
Language: Portugués
Repository: 73
Subject: QFD (Desdobramento da função Qualidade) / Consumidor / Serviço / Entrega domiciliar / Qualidade em serviço / QFD (Quality function deployment) / Consumers / Service / Home delivery / Service quality

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Title: Cálculo de nivel de servicio de la Avenida 30 de Agosto
Author: Jiménez Mejía, Juan Guillermo / Zapata González, Daniel Mauricio
Language: Español
Repository: 60
Subject: Cálculo / Servicio / Avenida / Calculation / Service / Avenue / Movilidad vial / Plan de Ordenamiento Territorial / Carreteras / Avenida 30 de Agosto -- Pereira (Risaralda)

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