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Title: In the search for the infinite servers queue with Poisson arrivals busy period distribution exponential behaviourAuthor: Ferreira, M. A. M. / Filipe, J. A.Language: InglésRepository: 73
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Title: Company intelligence across customer life cycleAuthor: Arrimar, André Cardim FarinhaLanguage: InglésRepository: 73Subject: Customer / Life cycle / Retention / Strategy / Gestão de empresas / Cliente / Fidelidade / Satisfação do cliente / Ciclo de vida / Estratégia empresarial / Portugal / Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais / M10 / M30 / M Business administration and business economics - Marketing - Accounting - Personnel economics
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Title: Do loyalty cards enhance loyalty in the pharmaceutical sector?Author: Marques, S. H. / Cardoso, M. G. M. S. / Lindeza, A. C. A.Language: InglésRepository: 73
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Title: CRM strategies: an approach to Lidl, Sonae and Jerónimo Martins firmsAuthor: Carrilho, Marta GuerraLanguage: InglésRepository: 73Subject: Marketing / CRM Customer relationship management / Gestão de clientes / Fidelidade à Marca / Portugal / Communications / Strategic / Customer relationship / Interaction / Loyalty / Comunicação / Estratégias / Relação com o cliente / Interação social / Fidelidade / Domínio/Área Científica::Ciências Sociais
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Title: The effect of perceived benefits, trust, quality, brand awareness/associations and brand loyalty on internet banking brand equityAuthor: Loureiro, S. M. C.Language: InglésRepository: 73Subject: Online banking brand equity / Trust / Loyalty / Perceived quality / Brand awareness / Online benefits
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Title: The impact of brand portfolio management on the identification process of sport consumersAuthor: Hallouin, Manon Marie MargauxLanguage: InglésRepository: 73Subject: Marketing desportivo / Comportamento do consumidor / Identidade de marca / Gestão de carteiras / Globalização / Patrocínio / Consumers / Sport industry / Brand identity / Identification / Portfolio management / Globalisation / Sponsorship / Customer experience / Loyalty / Domínio/Área Científica::Ciências Sociais
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