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Subject: Complaints Year: 2012 Document Type: Tesis

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Title: Análise e caracterização das reclamações e impacto na satisfação dos clientes
Author: Ferreira, Soraia Alexandra de Almeida
Language: Portugués
Repository: 73
Subject: Satisfação dos clientes / Reclamações / Customer satisfaction / Complaints

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Title: Perceptions on complaint management: an overview in the target markets
Author: Pereira, Joana Filipa dos Santos Ferreira
Language: Inglés
Repository: 73
Subject: Reclamações / Marketing / Relação / Perceções / Complaints / Relationship / Perceptions

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