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Repository
73
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50
(1)
57
(1)
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Author
Ferreira, Soraia Alexandra de Almeida
(1)
Foronda García, Roger Raúl
(1)
Molina Gutiérrez, MIguel Ángel
(1)
Pereira, Joana Filipa dos Santos Ferreira
(1)
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Subject
Complaints
(4)
Calidad
(2)
Quality
(2)
Quejas
(2)
Reclamações
(2)
Afluencia
(1)
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(1)
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2012
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Subject:
Complaints
Document Type:
Tesis
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Title:
Auditoría de los procesos de atención al ciudadano (SAC) en la Secretaria de Educación Departamental de la Guajira con miras a mantener la certificación de Icontec bajo el proyecto de modernización
Author:
Foronda García, Roger Raúl
Language:
Español
Repository:
57
Subject:
Aseguramiento
/
Calidad
/
Cambios
/
Caracterización
/
Cliente
/
Controles
/
Indicador
/
Informe
/
Instructivo
/
Macroproceso
/
No conformidad
/
Peticiones
/
Quejas
/
Reclamos
/
Riesgo
/
Seguimiento
/
Solicitudes
/
Assurance
/
Quality
/
Change
/
Character
/
Customer
/
Controls
/
Indicators
/
Reports
/
Instructions
/
Macro-process
/
Non-conformity
/
Petitions
/
Complaints
/
Claims
/
Risk
/
Monitoring
/
Applicatios
Acceder
Title:
Análise e caracterização das reclamações e impacto na satisfação dos clientes
Author:
Ferreira, Soraia Alexandra de Almeida
Language:
Portugués
Repository:
73
Subject:
Satisfação dos clientes
/
Reclamações
/
Customer satisfaction
/
Complaints
Acceder
Title:
Formulación de estrategias para incrementrar la afluencia turística del parque recreativo y zoologico piscilago
Author:
Molina Gutiérrez, MIguel Ángel
Language:
Español
Repository:
50
Subject:
Visitantes
/
Quejas
/
Servicio
/
Afluencia
/
Percepción
/
Calidad
/
Visitors
/
Complaints
/
Service
/
Influx
/
Perception
/
Quality
Acceder
Title:
Perceptions on complaint management: an overview in the target markets
Author:
Pereira, Joana Filipa dos Santos Ferreira
Language:
Inglés
Repository:
73
Subject:
Reclamações
/
Marketing
/
Relação
/
Perceções
/
Complaints
/
Relationship
/
Perceptions
Acceder
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