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73 (2)

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Oliveira, Tânia Vanessa dos Santos Jordão Simões (1)
Rocha, Jorge Luiz Cunha da (1)

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Back-office (1)
Banking service (1)
Client (1)
Client Satisfaction (1)
Cliente (1)
Comunicação Interna (1)
Front-Office (1)
Internal Communication (1)
Internal Marketing (1)
Mapeamento de profissionais chave (1)

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2010 (2)
2011 (2)

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Tesis (2)

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Portugués (2)

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Subject: Client retention Year: 2011 Year: 2010 Document Type: Tesis

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Title: Mapeamento de recursos chave: um diferencial competitivo nas empresas de tecnologia
Author: Rocha, Jorge Luiz Cunha da
Language: Portugués
Repository: 73
Subject: Mapeamento de profissionais chave / desempenho organizacional / competências / retenção / Mapping key professionals / performance organization / skill / retention

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Title: O marketing interno e a qualidade do serviço prestado pelo back-office ao front-office como factor determinante da satisfação do cliente externo
Author: Oliveira, Tânia Vanessa dos Santos Jordão Simões
Language: Portugués
Repository: 73
Subject: Marketing interno / Comunicação Interna / Marketing de serviços / Qualidade dos Serviços / Back-office / Front-Office / Cliente / Satisfação do cliente / Serviços Bancários / Internal Marketing / Internal Communication / Services Marketing / Service Quality / Client / Client Satisfaction / Banking service / Moçambique / Mozambique

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