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Subject: Civil Service Subject: Serviço Year: 2014 Year: 2013

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Title: Achieving hostel guest satisfaction : customer experience approach
Author: Pietrasz, Alicja
Language: Inglés
Repository: 73
Subject: Hostel / Expectations / Service / Satisfaction / Pousada / Expetativas / Serviço / Satisfação

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Title: O service management e o mercado livre de eletricidade, para grandes consumidores, em Portugal
Author: Rodrigues, Sónia Alexandra dos Santos
Language: Portugués
Repository: 73
Subject: Serviço / Criação de valor / Relação / Diferenciação / Service / Creation of value / Relationship / Differentiation

Acceder
Title: O serviço como elemento de mudança: o caso de uma empresa de gelados
Author: Costa, Raquel Henriques da
Language: Portugués
Repository: 73
Subject: Serviço / Value-in-use / Proposta de valor / Utilidade / Relação cliente- fornecedor / Service / Value proposition / Utility / Customer-supplier relationship

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