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Subject: Civil Service Subject: Service Year: 2014 Language: Inglés

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Title: Achieving hostel guest satisfaction : customer experience approach
Author: Pietrasz, Alicja
Language: Inglés
Repository: 73
Subject: Hostel / Expectations / Service / Satisfaction / Pousada / Expetativas / Serviço / Satisfação

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Title: Measuring perceived service quality at travel agency best travel
Author: Gaprindashvili, Sopio
Language: Inglés
Repository: 73
Subject: Avaliação da qualidade / Serviços / Servperf / Agência de viagens / Quality assessment / Service / Travel agency

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Title: Logistics and supply chain management: an area with a strategic service perspective
Author: Crespo de Carvalho, J. / Silva, J. / O'Neill, H.
Language: Inglés
Repository: 73
Subject: Logistics / Supply Chain Management / Relations / Goods / Service

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