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Subject: CRM Year: 2011 Repository: 73 Language: Inglés

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Title: Benefits of implementing sense and respond in IT servicedesks: a case study in Portugal
Author: Sebastião, David
Language: Inglés
Repository: 73
Subject: CRM / servicedesk / lean / sense and respond / outsourcing

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Title: Corporate project: monetizing mobile CRM services in a large scale
Author: Dias, Fábio Ricardo Santos
Language: Inglés
Repository: 73
Subject: Mobile customer relationship management / CRM / Mobile marketing / Gestão de base de dados / Database management

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