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Subject: CRM Document Type: Tesis

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Title: Diseño para la implementación de un modelo de gestión de servicio al cliente (CRM) que permita atraer y retener clientes en el área de reparación de la empresa IST SAS.
Author: Pachon-Hernandez, Brayan Steven / Corredor-Amezquita, Martha Liliana
Language: Desconocido
Repository: 64
Subject: CRM / Data analítica / SRL / Relaciones con los clientes / Programas de fidelización de clientes / Servicio al cliente / Calidad / Analytical data

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Title: Propuesta para Implementar el Sistema de Gestión de Calidad en la Comercializadora Montgreen SAS.
Author: Salamanca-Báez, María Isabel
Language: Desconocido
Repository: 64
Subject: Norma / Calidad / CRM / Marketing / Eficiencia / Eficacia / Control de calidad / Aseguramiento de la calidad / Control de procesos / Rule / Quality / Efficiency / Effectiveness

Acceder
Title: Web E-CRM
Author: Lòpez Jaramillo, Franklin / Monserrate Mendieta, Rosa / Obregòn Castro, Ivàn
Language: Español
Repository: 62
Subject: CRM / Mercado

Acceder
Title: Desarrollo del Mòdulo de Ventas Operacionales para un E-CRM
Author: Paredes Vanegas, Silvana Carolina / Carvajal Dàvalos, Miguel Salomòn / Garcìa Pico, Vanessa Margarita
Language: Español
Repository: 62
Subject: CRM

Acceder
Title: Árvores de decisão e redes neuronais: aplicação a web mining
Author: Henriques, Marcos André Pais
Language: Portugués
Repository: 73
Subject: Data Mining / Redes Neuronais / Árvores de decisão / CRM / Neural Networks / Decision Trees

Acceder
Title: Adidas originals red: evelopment of a cause-related marketing plan
Author: Muchnová, Markéta
Language: Inglés
Repository: 73
Subject: Cause-related marketing / CRM / Sneakers / Company-cause fit / Adidas originals / Marketing relacionado a causas / Sapatilhas / Empresa-adaptação à causa

Acceder
Title: Benefits of implementing sense and respond in IT servicedesks: a case study in Portugal
Author: Sebastião, David
Language: Inglés
Repository: 73
Subject: CRM / servicedesk / lean / sense and respond / outsourcing

Acceder
Title: O papel do contact center no relacionamento com o cliente: Perspectiva dos operadores de televendas
Author: Correia, Maria Amélia Gaspar Mota
Language: Portugués
Repository: 73
Subject: CRM / Contact Center / Televendas / Relacionamento com o Cliente / Telesales / Customer Relationship

Acceder
Title: O impacto dos cartões de fidelidade no comportamento de compra do consumidor : uma abordagem ao mercado retalhista
Author: Gonçalves, Susana Oliveira
Language: Portugués
Repository: 73
Subject: Programas de fidelização / Cartão de fidelidade / Comportamento do consumidor / CRM / Loyalty programs / Loyalty cards / Consumer behavior

Acceder
Title: Corporate project: monetizing mobile CRM services in a large scale
Author: Dias, Fábio Ricardo Santos
Language: Inglés
Repository: 73
Subject: Mobile customer relationship management / CRM / Mobile marketing / Gestão de base de dados / Database management

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