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Repository: 73 Year: 2016 Subject: ITIL

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Title: Data Mining aplicado ao ITIL® para previsão do tempo de resolução de incidentes
Author: Silva, Joao Vasco
Language: Portugués
Repository: 73
Subject: ITIL / Gestão de incidentes / Gestão do conhecimento / Tempo de resolução / Incidentes / DATA MINING / Modelos de previsão / Incident management / knowledge management / Incident resolution delay / Forecast / Predictive models

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Title: A Survey of Tool Support for the Animation of IT Services Process Models Execution
Author: Marco Roque / Brito e Abreu, Fernando Manuel Pereira da Costa
Language: Inglés
Repository: 73
Subject: IT services / ITIL / process models / model-based animation / process execution / tool survey

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Title: Model-Driven Service Level Management
Author: Correia, Anacleto Cortez e / Brito e Abreu, Fernando
Language: Inglés
Repository: 73
Subject: IT Service Management / ITIL / SLA / MDA / DSL / NFR / BPMN

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